Terms & Conditions
Acceptance of your order
When placing your order online, you have to enter correct personal and payment details. Once your payment is completed and verified, you will receive an order confirmation to the email address your provided. Please get in touch with us if you do not receive the order confirmation email.
Online orders are not eligible for exchanges and will not be refunded. However, if you have any concerns regarding your products, please contact our Customer Service team within 7 days.
Your order will be charged in Hong Kong Dollars (HKD) or Renminbi (RMB) depends on your location. All published prices are subject to change without prior notice.
Promotions are only valid at Gratiae online store. All promotion items are not eligible for exchanges and will not be refunded.
Promotions cannot be used in conjunction with other offers.
Promotion offers are available while stock lasts.
Gratiae reserves the rights of final decision.
Delivery locations and shipping charges
(free shipping over HK$800)
|5-7 working days|
(free shipping over HK$1000)
|7-14 working days*|
|Special Promotion||Subject to promotion||7-21 working days*|
We do our best to ensure the timely delivery of all orders. Order delivery time requires 7 working days after order confirmation. For special promotion period, requires 7-21 working days. Delivery time may vary due to regions of delivery, custom issues, logistic arrangements, weather and public holiday. Some of the custom authorities may take a relatively long time (up to 2-3 weeks) for customs clearance and inspections. Unfortunately, we do not have any control over and will not be responsible for any delay.
Shipping costs are calculated automatically at the checkout page when the destination is selected. However, all international packages may be subject to duties and taxes. Any additional charges must be paid by the person receiving the parcel. We have no control over these charges and we cannot tell you what the exact amount will be, we recommend you to contact your local customs office for more details before you place an order.
Gratiae reserves the right to revise the shipping policy at any time without prior notice.